Team leaders coordinate the tasks done by a group of people. Let’s show you how to write a team leader resume: 1. Negotiation Mastery, Cornell Certificate Program, 2019.Excellent Performer Award from Henry Schein Insurance for remarkable contribution to company prosperity, 2019.Microsoft Office Specialist (Word + Excel), Microsoft, 2018.Managed meetings and communications for customer service team members, establishing critical improvement areas and defining goals and strategies.Resolved escalated customer service and billing issues.Assured completion of monthly financial transactions by running detailed scheduled reports.Key Achievement: Received personal commendation from board of directors for direct contribution to the company’s revenue increase of 23% over 2 years. Provided feedback based on established KPI metrics to help realize overall business goals.Coached, onboarded, and gave special negotiation training to internal and external staff, training a total of 350 Henry Schein employees. Responded to crisis and emergency situations with patience and proper communication, resulting in a successful de-escalation in 83% of cases.Provided overall direction, set goals for the escalation department, and established norms and standards of practice.Seeking to apply my leadership and organizational skills towards driving efficiency and facilitating productive teamwork at BTD Solutions. Implemented a CX-oriented policy, resulting in 42% increase in customer retention rates over a period of 2 years. Utilized effective leadership to motivate and coach team members, avoiding potential litigation of up to $40 million in total. Team team leader with 7+ years of experience coordinating a team of 12 professionals constituting an escalation taskforce.
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